Here at Cyclodelic we manufacture most of our clothing & all of our accessories to order, in house at our East London studio. We are proud of what we make & have extensively road tested all of our designs. If you feel that our products have not met your expectations in any way, please let us know.

As we are an online store we appreciate that from time to time you may order an item then be unhappy with the cut, colour & /or style/fit of your chosen product. In this case, we offer to replace, exchange or refund the item provided you have emailed us within 7 days of receiving the item to let us know & have returned the item(s) to us in *Saleable Condition* within 14 days of receiving the item. (Please note that we cannot refund until we have received item & the buyer is responsible for return postage costs. We will despatch replacements or exchanges gratis.)

*Saleable Condition* means that the item is in the condition you bought it in, unused, unworn & without any marks i.e. deodorant, food, grease, make-up, etc. Also, please take care not to scent the item with perfume.

In the case of manufacturing defects:

Goods are considered faulty if they are damaged as new, or a fault becomes apparent during initial use. If your item has become damaged through regular wear or an accident, please see our repairs policy.

We must be notified by email & items must be returned to us within 14 days of buyer receiving so we can assess item to ensure they meet our policy criteria & qualify for refund, replacement or repair.

Cyclodelic will cover all postage costs & either repair defects (where suitable), replace or refund at our discretion.

REFUNDS & REPLACEMENTS

If you require a full refund or choose replacement items of a lesser value, Cyclodelic will issue a refund to the card which you used to place the original order. Cyclodelic will send you a confirmation email to let you know when the refund takes place. Please allow up to 30 days for refunds.

ORDERING

Ordering online is simple. Just choose your product and if applicable select colour, quantity & size from the available drop down menu boxes. Once you have finished with your shopping click “proceed to check out”.

If we do not have your size or desired colourway in stock please contact us for availability. We accept all major credit cards & use a secure server powered by Paypal; however, you do not need a Paypal account to place an order with us.

We will not take payment until your order is ready to despatch. All prices listed are in GBP.

AVAILABILITY

Subject to stock quantities some products may be unavailable; however, we shall contact you to offer alternatives or a time when the product will be available.

As we make most items to order, from time to time there may be a delay in manufacture. If this is the case, we will notify you immediately as to when we expect to complete the order & will only charge you once order is ready to be despatched.

CANCELLATIONS

You have the right to cancel your order within 7 days from when the order was placed. All items must be kept intact and in saleable condition. A full refund shall be reimbursed to the card with which you originally paid within 30 days of us receiving the returned items.

SECURITY & PRIVACY

All of our customer details are protected and under no circumstances shall we pass on any of our customer's details to any third parties without your consent. However, if we feel that we have a good offer or a piece of news we think you benefit from we shall let you know. If you do not wish to receive any information please email us at sales@cyclodelic.co.uk to unsubscribe.

Whilst shopping online, all payments are processed securely through Paypal, abiding to their terms and conditions.

CUSTOMER SERVICES

Please email sales@cyclodelic.co.uk for any enquiries on products, complaints or feedback. All of our products are thoroughly tested by our team of creative cyclists but we appreciate any further feedback you may have and take all comments seriously.